18 August 2020

Moratorium application platform set up in record time – one team, one goal, delivered!

2:00 Min

As well as many other challenges, Covid-19 has tested how quickly we can adapt to new situations. We have needed to stay true to our promises of providing #BankingThatMatters, and being #PartOfTheSolution, providing concrete resolutions to problems for both clients and employees, whilst always providing full support.

During the pandemic, one of the most important milestones for UniCredit Slovenia was the establishment of a digital platform to submit moratorium applications for clients who lost their jobs or whose income was severely reduced due to COVID-19.

Matjaž Špilak, Head of Information Communication Technology, said “The online platform was set up in record time. In just four weeks, our clients were able to submit a fully digitalised application. We carried this out at a very intense pace with, excellent cooperation between business and technical departments, as well as the security, legal operations and compliance units.”

With the establishment of the platform, we helped customers who found themselves in a difficult situation to safely complete the entire application process from start to finish from the comfort of their homes. As a result, bank advisors worked even more efficiently, advising and supporting clients every step of the way.

The bank has received 800 requests so far from private individuals for one-year moratoria, on all types of loans. The entire process is managed online and takes a maximum of 5 days – from submitting the request to receiving approval and completing the process.

The challenges we are facing connect us and strengthen cooperation between colleagues in the bank. “Agility, full cooperation between departments, a clear common goal, excellent communication between the bank and external stakeholders, commitment to project implementation… I am truly proud to be part of such a dedicated team,” Nataša Tomanović Blagojević, Head of Network Enablers, who summed up the working atmosphere in the Bank in recent months.

Since the beginning of the pandemic, supported clients through remote channels in situations where interpersonal relationships are limited, and the quality of life of many families and individuals is affected. Visiting a bank is no longer necessary; even if clients hesitated to use digital channels, many have now decided to educate themselves on this new way of banking.